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Data handling and security practices

Client confidentiality and data handling

Protecting client confidentiality is paramount. Our use of AI and other technologies is carefully managed to prevent any unauthorized disclosure of client data. We implement rigorous security protocols to protect data as it is transferred over the internet and while it is stored on our servers. Our Privacy Policy and Terms & Conditions ensure compliance with ethical standards and address the specific considerations of AI, adhering to the guidelines established by state bars and law societies.

Accuracy and reliability of AI outputs

We understand the critical need for accuracy in the legal field. To achieve this, our AI tools are developed using a variety of advanced methods that enhance precision:

  1. Multi-layered Validation: Our tools are rigorously tested using a blend of proven techniques. This includes specific programming rules, machine learning, and advanced language models to ensure that all outputs are based on accurate and relevant information.
  2. Error Mitigation: While we strive for perfection, it's important to recognize that no technology is perfect. We are transparent about this and have robust procedures in place to quickly identify and correct any inaccuracies.
  3. Continuous Improvement: We regularly update our AI tools to incorporate new information, user feedback, and the latest technological advances. This ongoing refinement helps to minimize errors and further improve the quality of the outputs.
 

Additionally, our use of language models includes a specific process designed to ground these models in verified information, thereby reducing the chance of generating misleading or incorrect information, commonly referred to as "hallucinations" in AI outputs. This approach ensures that our tools not only generate helpful responses but also maintain the highest standards of accuracy and reliability expected in legal practice.

Cybersecurity practices

Ensuring the security of our platform and your data is a top priority:

  1. Best Practices: We follow industry-leading security practices, including the use of secure cloud infrastructure, regular security audits, and alignment with SOC 2 Type II standards.
  2. Proactive Monitoring: Our systems are monitored 24/7 to detect and respond to threats in real-time. We employ advanced security technologies to prevent unauthorized access and potential breaches.
  3. Regular Updates and Training: We continuously update our security protocols to address new cybersecurity threats. Our team undergoes regular training to stay current with the latest security practices and technologies, ensuring robust protection of your data.

Third-party service providers

We work exclusively with third-party service providers who meet our stringent security and confidentiality standards. These providers are carefully vetted and contractually obligated to protect any data they handle and to use it only for the purposes explicitly agreed upon. We ensure that their practices align with our security and privacy policies, providing an additional layer of assurance.

Legal compliance and support

We are committed to assisting our customers in fulfilling their professional and legal obligations:

  1. Compliance Assistance: We are dedicated to supporting our customers' data protection law compliance needs. We can help customers understand how our platform can assist them in staying compliant. We encourage customers to review our Privacy Policy and Terms & Conditions for comprehensive details on our compliance practices. 
  2. Contractual Clarity: Our agreements clearly outline the responsibilities and rights of all parties involved, ensuring legal certainty and safeguarding against potential liabilities. Customers are encouraged to consult our Terms & Conditions for detailed information on these matters.

If you have any questions or concerns about compliance or our contractual terms, please don't hesitate to contact us at support@lexselect.io. We are here to help and ensure your experience with our platform is secure and compliant.

Mitigating bias in AI

We acknowledge the potential for bias in AI technologies. While bias is less critical to our specific operations, we remain vigilant in monitoring and minimizing its impact. We carefully select and review the data our AI tools train on to ensure fairness. Additionally, our team is actively seeking to identify any biases that may arise, helping to ensure that our AI tools are used responsibly and maintain a high standard of integrity.

We welcome your questions and feedback. Please contact us at support@lexselect.io with any concerns or suggestions. Your input is essential to our continuous improvement and service excellence.